Position: Bilingual Customer Service Representative
Department: Member Experience
Competition: 86464
Internal/External: Open to Internal and External Candidates
Employment Type: Full-Time Permanent
Location: Remote (Quebec)
Salary: $22.31 per hour, Comprehensive Benefits, Bonus
Supervisor: Team Leader
Start Date: November 27th, 2023
Are you a critical thinker with a passion for assisting our members daily? Do you thrive in a fast-paced environment and enjoy being the first point of contact for our company? Join us! Our award-winning company culture, supportive managers, comprehensive training, and unmatched resources are here to help you succeed.
Here’s What We Offer:
No weekends or overnights
Work options: Remote, Onsite, or Hybrid (let us know your preference)
Stable schedule, Monday to Friday shifts between 8:00 a.m. and 8:00 p.m.
Comprehensive health and dental plan fully covered by the employer, effective one month after your start date
Comprehensive virtual training program to prepare you for your role
Opportunities for career growth and development
Work-life balance, wellness benefits, health resources, and discounts at select fitness centers
A fantastic work environment, supportive colleagues, and helpful leaders dedicated to your success
Our Top Performers:
Answer inquiries about health benefits, plan eligibility, payment questions, and general queries
Swiftly address and resolve complex situations, providing effective solutions during the first call
Demonstrate unwavering commitment to customer service excellence
Skills for Success:
Prior call center experience is not mandatory, but candidates with a track record of excellent phone-based client service, multitasking abilities while maintaining high-quality service, and great attention to detail excel in this role
A genuine passion for helping people is a must
Fluently bilingual (English-French) to cater to both English-speaking and French-speaking clients
Clear, concise, and friendly communication, both over the phone and via email
A commitment to seeing things through and an enthusiasm for tackling new challenges
Relevant training, education, or work background in customer service or healthcare
Strong technical skills, capable of managing multiple tasks and switching between software efficiently while assisting callers
Adept at handling both complex and routine calls
Skilled in problem-solving, understanding member needs, and quickly adapting to deliver the best results in all situations
About Medavie Blue Cross:
For over 75 years, Medavie Blue Cross has been a trusted partner in health and wellness for individuals, employers, and governments across Canada. As a not-for-profit organization, we take pride in giving back to the communities we serve and fostering a collaborative culture that supports employee well-being. Medavie Blue Cross has been recognized for having one of Canada’s most admired corporate cultures and holds the title of a Caring Company, awarded to national leaders in community investment and social responsibility.
Our team of 2,100 professionals spans six provinces, united by our shared values of compassion, responsibility, adaptability, innovation, and community. We prioritize the health and well-being of our employees and their families and offer extensive programs and resources at all levels within the company to support personal and professional development.
Medavie Blue Cross is part of Medavie, a national healthcare company with over 6,400 employees. Together, we are committed to enhancing the well-being of Canadians.
Medavie Blue Cross is an equal opportunity employer. We are dedicated to fostering a culture of diversity, equity, and inclusion (DEI) where our values are reflected in our interactions with each other, our members, and the communities we serve. Accessibility is a top priority.
For applicants with disabilities, we offer accommodations throughout the recruitment, selection, and assessment process. If selected to participate in these processes, please inform Medavie Blue Cross Human Resources staff of any accommodations you may require to ensure your full participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.